Last updated: May 2026
All chip types covered — engine cranks but won’t start, key not recognised, intermittent failure
Transponder keys communicate electronically with your vehicle’s immobiliser before the engine is allowed to start. When that communication breaks down — chip failure, lost programming or antenna fault — the result is a vehicle that cranks but will not fire. We diagnose and resolve all transponder faults across Exeter and Devon, using OBD and EEPROM programming for every chip family in use on UK roads.
This specific symptom — engine turning over but not firing — is one of the clearest signs of a transponder or immobiliser fault. Understanding why helps you decide how to respond.
When the engine cranks, you know several things are working: the battery has enough charge, the starter motor is engaging, the crankshaft is turning, and the ignition barrel is mechanically functioning. These are all good signs.
What cranking does not tell you is whether the engine management system is allowing the engine to run. The vehicle’s immobiliser works by blocking fuel injection — and in some systems, ignition — until it receives a verified transponder signal from the key. If that signal is absent or unrecognised, the engine cranks through but never fires.
Many vehicles display a key-shaped icon or padlock symbol on the dashboard during startup. Under normal operation, this light appears briefly and then extinguishes when the transponder is recognised — typically within one or two seconds of key insertion. If the light stays illuminated, or flashes repeatedly after key insertion, the immobiliser is actively refusing to release.
This is one of the clearest self-diagnostic signals a vehicle gives you. It does not mean the engine is irreparably broken — it means the security system is doing exactly what it was designed to do when it does not recognise the key. Thatcham Research — the independent vehicle security research centre — identifies the modern immobiliser as the single most effective theft deterrent in production vehicles. When it works correctly, it stops unauthorised starts. When a legitimate key fails, it stops authorised ones too.
Cranking without starting has other possible causes: fuel delivery failure, failed crankshaft position sensor, flooded engine on cold starts. However, if your vehicle was working normally previously with no other symptoms — no warning lights other than the immobiliser indicator, no mechanical changes, no fuel issues — the transponder or immobiliser is the most likely cause and the right place to start. We diagnose the exact cause on site and tell you honestly if it is something other than the transponder.
Transponder chips fail in predictable ways. Understanding which type of failure has occurred determines whether repair or replacement is the right approach — and affects the cost accordingly.
Every manufacturer uses a different transponder architecture. The diagnostic approach and programming method differs by platform — here is what we work with regularly across Devon.
Transponder faults are spread evenly across the Devon vehicle population — this is not a premium-vehicle-only problem. We see Ford PATS failures regularly across the Exeter commuter population, VW ID49 issues on the Golf Mk7 and Mk8 which are prevalent among Exeter University staff and students, BMW EWS failures on older 3 Series and 5 Series across the Honiton and East Devon area, and Land Rover transponder issues across rural farms and properties throughout Devon and Somerset. No make is immune and no make is beyond our capability.
We carry out transponder diagnosis and programming at your location across Exeter and the full Devon and Somerset area. For stranded vehicles where the engine will not start, we come to you — roadside, car park, driveway or farm. Based near Honiton in East Devon, we target 45–60 minutes to Exeter city centre and surrounding postcodes for emergency calls.
When the engine turns over but fails to fire, the starter motor and battery are working — the problem lies in the engine management system being told not to run. A failed or unrecognised transponder is one of the first things to investigate, because the immobiliser actively prevents fuel injection until it receives the correct chip signal. The RAC lists immobiliser fault as a leading cause of no-start conditions. We diagnose the exact cause on site with live diagnostic equipment — call with your make and registration and we can advise further before arriving.
The clearest indicator is the immobiliser warning light on your dashboard. If the key light or padlock symbol stays illuminated after inserting the key (rather than switching off within a few seconds), the immobiliser is not recognising the transponder. A fault that appears suddenly on a previously healthy vehicle with no mechanical changes strongly suggests a key or immobiliser issue rather than a fuel or ignition problem. We confirm the exact cause using diagnostic equipment — no guesswork. For deeper ECU or system faults, our immobiliser diagnostics service covers more complex scenarios.
Yes — this is one of the more frustrating aspects of transponder failure. The key may look completely normal, the blade may be undamaged, and the fob buttons may still work for central locking. Yet the chip inside has failed, meaning the engine will not start despite the key appearing fine. Component degradation over time is a genuine cause — chips do not last forever. Water damage that dried out and left no visible trace is another. We test the chip’s radio frequency output directly on site.
Almost certainly yes. Intermittent recognition is a classic early-stage transponder fault. The chip is degrading and producing an inconsistent signal — sometimes strong enough to pass, sometimes not. This almost always gets progressively worse until the key fails completely. Getting it diagnosed and addressed while it is still intermittent is significantly cheaper than waiting for a total failure. See our transponder keys explained guide for more on how the chip signal works.
It depends on the failure mode. If the chip has lost programming (which can happen on some platforms after a battery event), it can sometimes be reprogrammed without replacing the physical chip. If the chip itself has failed physically — cracked, water-damaged or degraded — it needs to be replaced, which means a new key blank with a working transponder. We assess the specific failure before recommending anything. A repair costs less than replacement; we always attempt the lower-cost option first.
Sudden overnight failure without mechanical changes strongly points to an electronic fault — and a transponder or immobiliser issue is high on the list. Other possibilities include a failing battery affecting key recognition on some platforms (particularly VW Group and BMW vehicles), or a software event that has reset key data. We diagnose the root cause on site. Call us with your make, model and the exact symptoms and we will advise before setting off.
Yes — transponder systems have been fitted to most mainstream vehicles since the mid-1990s. Early Ford PATS, early BMW EWS and first-generation VW transponder systems are well within our capability and often faster to work on than modern high-security platforms. Older vehicles are not less important to us — a failed transponder on a 2005 Ford Focus is just as much of a problem as one on a 2023 BMW.
Yes — on certain platforms, a battery that has been completely discharged can cause loss of key programming data. This is particularly seen on some VW Group vehicles and some BMW models. The key itself has not failed — it has simply been dropped from the vehicle’s immobiliser memory. This is usually a straightforward reprogramming job rather than a key replacement. Call us with your registration and we can confirm whether your vehicle is one affected by this.
We diagnose the exact cause on site and resolve it the same visit where possible. Tell us your make, model and symptoms — we advise before setting off.